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It is much more cost-effective than having a full time receptionist. Telephone calls are addressed by Australian call centre employees, after that the messages sent as an e-mail which I can reply to consequently. The assistants are familiar with your business and can field most questions instantly. Ones they can't are forwarded using e-mail.

OfficeHQ has been one of the ideal business and way of life decision I have actually ever made. Conserves my group and I lots of time, and permits us to supply a much far better solution and customer experience. Well worth the investment! Highly suggested! OfficeHQ have been exceptionally expert, responsive and effective in taking care of the telephone calls for the charity I function for.

Their client solution team (I've recently been dealing with Amanda & Holly) are exceptionally handy and responsive. And after that 5 celebrities to the function group who are outright professionals when responding to the telephone calls coming through from our customers.

Can highly advise. We have loved making use of OfficeHQ as our digital function. Such a simple established and makes running our business much simpler. We wouldn't have expanded and achieved success as an on-line seller without the solutions of OfficeHQ. We relate to OfficeHQ as the 'voice of our business', a partner that does an excellent task each and every single time driving sales queries to us swiftly by e-mail and text, enabling us to respond promptly.

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We have actually been a client of OfficeHQ for a number of years. We have actually been utilizing OfficeHQ efficiently as our incoming telephone call centre for over 5 years currently. Running a web services service requires a consumer phone line which constantly gets responded to, no issue what time of the day, or exactly how many phone calls come in at the exact same time.

We are pleased that OfficeHQ has actually turned out to be the appropriate option. We have actually been pleased with OfficeHQ.

The function team are courteous and well-spoken, which boosts our brand and gives the understanding that we are constantly offered. It actually takes the stress off me understanding OfficeHQ will certainly address my telephone call if I can't, or if I'm on another telephone call. OfficeHQ assistants truly pay attention to my customers and send me a message outlining what the phone call was regarding.

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It's a great service and very recommended. Considering that involving the solutions of OfficeHQ over 3 years earlier, our team of psycho therapists have the certainty of understanding that, when we are not available, the phones will certainly be addressed by a professional OfficeHQ receptionist in a cozy individual fashion. Our technique has all the advantages of a committed assistant, without the expensive price of employing and training another team member.

They really do as a seamless expansion of the practice, responding to phone calls in a really professional and caring way - virtual receptionist real estate. In genuine estate our clients call in between 8am and 8pm, well outside conventional business hours. We require to be completely certain that all our client calls are reacted to rapidly

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I truly believe engaging a receptionist on staff couldn't match the service OfficeHQ supplies. The cost-benefit of using OfficeHQ for a small company like ours is amazing; it has all the advantages of a full time receptionist, without the expense or need to handle another team member. OfficeHQ has actually supplied a very beneficial solution over the last 5 years.

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The solution works and rate reliable and we see OfficeHQ as an important component of our interaction method. I would very suggest OfficeHQ to anybody that is searching for a specialised inbound telephone answering service! We have been utilizing OfficeHQ's services for several years now and it's of the highest criterion.

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We are a 40-year-old business and OfficeHQ have been a blessing to us. I very suggest to any type of service looking for a wonderful answering system, call OfficeHQ.

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Yes. This is referred to as "call overflow". A great deal of companies need their call to be responded to just when they are not able to take the call themselves. If you step out of the office for an hour or your internal assistant goes to lunch, is on leave or is busy on another telephone call and you have several calls coming in at the one time.

In such circumstances our assistants will after that answer the phone as if we were in your office. You're always in control and can unwind understanding you will never ever miss an additional vital call again!.

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